Yes, we do. Our minimum order spend is £30 plus VAT. If your order is less than this, you will be charged a £10 delivery fee plus VAT at checkout.
Our Cancellation Policy can be found here
As standard we allow customers to order cold food up until 2pm for next day delivery. However, we do we have a capacity ceiling in both the kitchen and delivery team. There are times, albeit exceedingly rare, that we have to stop taking orders for next day prior to 2pm.
For hot food orders, we require at least 2 working days noticeto allow for the planning of logistics involved to deliver the food to you safely.
For larger events please contact us to discuss your exact requirements.
Your order will be packed into insulated cool bags and delivered to you in refrigerated vans by a uniformed driver. The food is safe in the cool bags for 3 hours at the point of delivery (providing you keep them out of direct sunlight). After 3 hours, you can either pop the food in the fridge if things are really overrunning. Once the food leaves the cool bags, you have 90 minutes to consume the food under EHO guidelines. All food must be consumed on day of delivery.
At the point of ordering, you will choose your delivery slot. You will receive your food no later than the slot you chose. However, there are times when we must move the delivery schedule around to fit everyone in and to make our carbon footprint as small as we can. You, therefore, may receive your order early But don’t worry as it’s in cool bags.
On the day of delivery, you will receive an email from your driver letting you know when your delivery is next on the route with an estimated time of arrival.
Please keep these and will return to collect them. Usually, it’s the next day but if its better for the environment to come a few days later and collect your cool bags with other customers near you, then we will wait.
As part of our commitment to using less single use plastics. All our cardboard eco boxes are fully biodegradable. They can either go in the recycling bin or if you are keen gardener, they can go in your compost bin/heap.
Bamboo Boards, Lids, Bamboo Bowls, and Serving Utensils
Please keep these, no need to clean them. Pop them in the cool bags and we will collect everything in one go. The Bamboo Boards attract “Office Magpies” and as much as they make for great presentation boards for biscuits and a superb cheese board for home, they are expensive. If you catch someone trying to snuffle it away, grab them. We count all bamboo boards, bowls and serving utensils per customer and count them on collection. Anything missing and our MD will insist an invoice is sent your way and the Bamboo boards are £20 each plus VAT!!!!
If you are ordering as a Guest (without an online ordering account), your only option will be to pay via card on checkout.
If you are a corporate company and would like us to invoice you and you are not an existing customer. You can sign up for an online account, we will approve this within 24 hours. Once your account is approved you can log in and order and either pay by invoice or card. If paying by invoice we will require a PO number with the order.
If you are an existing customer with an online account, please log in to order and you will have the option to pay by card or invoice.
The short answer is yes, but it comes with some caveats which are below:
If an individual is on a specific diet for either health or medical reasons, please let us know and we will do our best to accommodate this. To help us, we would really appreciate it if you spoke to the person with the Dietary Requirement and found out what they like to eat.
We have specific Vegan menus for you to choose from and some high protein salads.
Let’s talk about the big one first NUTS”. Our kitchen handles nuts and has both nut and nut products in it. We will happily provide a nut free meal for you; however, we CANNOT guarantee a no nut trace. You must make us aware of anyone with a nut allergy and we will then provide you with a Disclaimer which must be returned to us, confirming the individual is aware of the above. If the disclaimer is not returned, we will not make a nut free meal for you.
Other Allergies – Our full Allergen Policy can be found here. (. Please read this before placing any orders for people with allergies or food intolerances. You can find out full range of GF, DF, and Vegan menu here.
The only religious requirement we are unable to cater for is Kosher. It is exceptionally complex and we could write a small novel on why we cannot provide Kosher meals. We are happy to cater for any other religious requirement including Halal.
We believe our menus give our customers great variety. However, food is an incredibly subjective and we are more than happy to create bespoke menus for you if they are required. We want to make your life easier, therefore, we will work with you to create something which works for you and your guests.
Yes, our operations allow us to cater for large events such as conferences, staff events, client seminars, workshops, etc. We will also happily cater for large private functions too. Please contact firstname.lastname@example.org
At the moment we do not offer this services, however, please contact Allens Event Hire (https://www.allenshire.co.uk/) and they may be able to help you.
We will happily cater for you at anytime Monday to Friday. But to be kind we must let our staff sleep at some point!
Weekends, very much depend on how many people you need feeding and if we have availability. Please contact us with any weekend requirements.
Yes, we hold an alcohol licence and can, therefore, deliver a selection of wines, beers, ciders, and fizz to you. These aren’t on our website, so please contact us for more details.
We appreciate that a lot of our customers order with us multiple times a week and we don’t want people to get bored.
We rotate our sandwich fillings, finger foods and cakes daily.
We also make seasonal tweaks and changes to our menus to make the most of what’s in season and give you some additional variety.